So we had an AMA ( ask me anything chat) session on BHM‘s Facebook and Periscope yesterday, and someone wanted to know why we are doing the annual Nigeria PR Report and what impact I think it’s had.
It’s a question I get asked a lot. Why are you doing this? What’s in it for you and your agency? Are you building some sort of credentials so you can run for PRCAN presidency? Or you’re just using all the campaign to position your agency? Someone even suggested it’s a covert spy operation to help us know what’s happening with competition. And I laughed in Itsekiri
My answer? None of the above could be farther from the truth. But it’s not the first time I’m being asked such. In 1998 when I started organising the Youth Awards for Excellence in Music, YAFEM, there were many at the time who thought I was doing so many of such free, popular events to position myself to run for PMAN presidency. You’re laughing too? Hahahahahahahahaha!
I believe in building ecosystems. I believe in baking bigger pies so everyone can have a bigger share. I believe in making communities better than I met them. I believe in building tomorrow today.
That’s why we do NECLive every year, for free. That’s why we publish Nigeria PR Report every year. That’s why I do most of the things I do. Chatting with a friend this morning, about this article from The Atlantic, it suddenly dawned on me that all the industries I work in are endangered: PR = endangered. Media = endangered. Entertainment = endangered. To fold one’s arms, and continue business as usual, is to be digging one’s grave without knowing it.
I believe the PR Report brings something we desperately need to save our businesses: data. We need to know what’s happened, what’s happening, how it happened, why it happened, etc etc if we are to plot a good future for ourselves and those coming behind. We must have the kind of insight that takes us into the minds of the market, the minds of the consumer, the minds of government, the minds of our customers, and other stakeholders, if we are to potentially make informed decisions around our individual businesses and the industry in general. We need to know what areas to invest in, what skills to build, what new markets are opening up, what new tools could make distribution and reporting better; what technology we could utilize to transform our work, and ultimately our businesses and our clients’. How do you build a multi billion dollar industry while you’re winking in the dark? You simply cannot!
As PR people, we like to use that quote Richard Branson has denied owning: ‘If I was down to my last dollar, I’d spend it on PR’. We like to tease potential clients, asking them to not ‘wink in the dark. We like to complain about so called ‘digital marketing’ pulling the rug from our feet; we like to give advertisers and media buyers the side eye, insisting they’re getting paid so much for doing so little.
But the joke is on us, really. If we really want anyone to ‘spend their last dollar’ on public relations, then we must do better than we currently are doing. To do better, we need to know better. To know better means having the right data to help with strategy and planning and measurement and billing. We must pul the wool from our own eyes first, before asking multinationals who have built big businesses, or SMEs building amazing businesses, to stop ‘winking in the dark.’
One of two things eventually happens to endangered species: the are either rescued and preserved, or they go extinct. I see a big opportunity for PR now and in the future (I see the same future for entertainment and media, and it’s not even because I’m afraid of what will happen to me and my family should these three industries go down :|); a big opportunity with governments, with consumer companies, with technology and media. There’s a higher probability that our industries will morph into something formidable if we continue to do things differently, if we continue to innovate and self-disrupt. The entire BHM vision is built on the belief that Africa will deliver the brands, businesses, leaders, thinking, tools and nations that’ll run the world in a matter of years. And we believe it is possible.
In a country where there are over 50 newspapers and magazines on the newsstands, hundreds of radio and TV stations, and an ocean of blogs and websites, it is no surprise that the media environment is industrious.
Everyone wants to be in the media – politicians, motivational speakers, consumers, brands, entertainers, pastors, even bankers, fraudsters and climbers.
To be frank, only few deserve coverage, but in a country where a tabloid journalist earns less than $100 per month, where most newspapers owe up to six months’ salaries, and TV stations pay tokens for wages, it is no surprise that the numbers of reporters and editors patronizing their subjects have been increasing.
Some of the busiest journalists are freelance agents; securing advert placements, planting news and features in their journals, managing celebrities and consulting for banks and politicians. Many of their bosses are aware of these activities – if not equally guilty.
According to a May 2015 report by the Nigerian Union of Journalists, about 9 Nigerian newspapers owed salaries up to 18 months.
The media scene is a mess and the public relations industry in Nigeria is a beneficiary. Driven by a news conference and press release culture, PR pros in these parts have mastered how to speak the language of envelopes. For decades, they have connived with poorly remunerated reporters and struggling publishers to fill papers and magazines with promotional content that scarcely catches the interest of the readers.
A 2015 BHM Survey estimates that around 1,900 press releases are issued per day in Nigeria. Most of these are from politicians, corporate organizations and celebrities.
Journalists on every beat are bombarded with emails and phone calls requesting priority. Usually, only those from ‘friendly’ sources make it into the pages in consequence of bank alerts, gifts and promises. Most of the time, the press releases are announcing a new product, countering a report, promoting a new artiste, or an event.
In 2013, three top 10 agencies paid out over $250,000. One year after, the figure could have quadrupled for each of these agencies.
Meanwhile, newspaper sales continue to drop at an alarming rate. At least, five print publications – The News, Entertainment Express, Sunday Express, PM News, Y!,- have gone under in the past year; many have reduced frequency of publication while others are shutting down presses and cutting staff. After publishing for five years, Nigerian Entertainment Today is shutting down its weekly print edition to focus fully on digital operations.
PR agencies are not doing any better. Many are unable to keep senior staff due to poor remuneration. Salaries are owed regularly – a sad reality for an industry that pays less than half what advertising pays. Just as it is in the media, some of the brightest talents in PR have fled, in search of better packages.
The verdict is clear – consumers don’t care about press releases. Consumers only care about themselves and what is important to them. When agencies and media began to bore audiences, they wasted no time in switching to an alternative: blogs and websites, which spoke their language.
Elsewhere, in the United States and England, agencies are embracing story-telling and big ideas. Agencies are news jacking, blogging and breaking the Internet. The press release has been murdered and buried. Elsewhere, bribery is a sin and if it does happen at all, it is clandestine with clear understanding of implications.
Moreover, PR is driven by clear strategy and clear measurement indices. Media is driven by circulation figures and ethics. Those who practice otherwise are the exception, not the norm as it is here in Nigeria.
Nigerian Institute of Public Relations (NIPR) and PRCAN are working hard to cleanse the practice and lead the industry into the future. The National Union of Journalists (NUJ) and other associations are working to ensure organizations treat their journalists better, and more than a few agencies are determined to execute campaigns that meet current global standards.
Great case studies are emerging from Nigeria. Little agencies are doing big things and interests in membership for NIPR and PRCAN is at an all time high.
But experts claim some things will need to happen before we experience this big transformation.
Journalists will have to be better trained and remunerated.
Media organizations will have to be better funded and run.
PR professionals will need to embrace new thinking – we will need to think and behave like copywriters, filmmakers, storytellers, comedians, designers, editors and bloggers.
Regulation will have to be stringent to make it more difficult for quacks to find and keep business.
PR consultancies will have to be better funded and run. There will have to be mergers, acquisitions and partnerships.
In-house PR staff will have to embrace technology, stay updated on trends and be at the forefront of helping management understand that #PRISDEAD.
Training, according to all the experts surveyed, is at the centre of it all. We all -media, agencies, regulators – must invest in training and tools if we are to change our stories and change our lives. All three must work together to create the kinds of experience that will lure the audiences back.
One year later, our industry has opened up a bit. A late 2014 survey gave us an idea of who’s billing what. Journalists have more information about accounts’ movement and pitches. Many agencies are now providing campaign case studies on-the-go. The industry is opening up to affiliation and collaboration and PR agencies here are beginning to use their own medicine.
But while that is happening, there appears to be a sustained assault on the industry. The perpetrators? Those whose job is to protect and develop public relations; those who profit from the profession; those who deeply need the industry.
Some of these people know what they’re doing. Others have no idea.
As I have noted repeatedly, the public relations industry has been at best disappointing. While many complain about everything there is to complain about, it is often my style to look at what we did wrong in the past 20 years. Top on the list is that fact that we did not embrace technology early. Information and communication technology has transformed the way humans interact. As public relations professionals, we should have been at the forefront of big data science, of social media, of location and habit mapping. We should have been the pioneers of digital marketing and experience design and branded story telling.
If you do not disrupt yourself, then you must get ready to be disrupted. It happened to the search industry, happened to media and photography. It’s happened to computing and mobile messaging. It happened to advertising. And now, as the transportation and telecommunications industries face unprecedented disruptions, public relations itself is undergoing an assault by new ideas and tools. New technology has ensured that every industry today must innovate or die.
Newspapers are now playing catch up with blogs and websites. Telcos are being forced to rethink their business model because of obvious threats from Facebook and co. Google built a global advertising business while ad giants were snoring. The Kardashians are launching bestselling apps and engaging millions of millenials without breaking a sweat. Taxi associations are grumbling as Uber makes a mess of tradition and reinvents an entire industry. Apple, which itself disrupted the music industry with the introduction of iTunes, was a late comer to the party as Spotify, Deezer and Soundcloud changed the way we consume music. Netflix? You know the story of the disruption that took down Blockbuster. You know of how Blogger and WordPress gave everyone the power to be an online publisher and how that impacted traditional news brands. You know of how the Android OS caused a revolution that took down more than a few mobile phone companies.
As the global public relations industry faces the biggest threat in decades, many insiders are admitting that indeed, PR is Dead. Writing in his book of the same title, Robert Phillips, a former Edelman executive says, “PR has run out of options and has missed its moment to lead. It is in terminal decline. About to be overrun and overwhelmed by the age of data, PR today is to communications what analogue was to digital at the turn of the century.”
This was my exact position, when I met with staff of X3M Ideas, a Lagos communications group recently. My exact position when I addressed participants at the African Public Relations Association conference in 2014.
These admissions are not to nail the coffin on the profession and move on to something else. Rather it is information to help us understand what has happened so we can adapt and survive. We have since killed the press release. We are making measurement more scientific and using storytelling in better ways than ever. We are investing in data and tech and redefining the kind of talents that make up an agency.
In Africa, where the PR industry is hitherto traditional and conservative, dominated by press agentry, practitioners are dumping old habits and moving into the future. Many agencies are staffing web developers and programmers; designers and editors, as well as community managers and influencers. One Nigerian agency is employing psychologists while another has put out an advert for in-house comedian.
And those who matter have noticed. There’s a renewed client and employer trust, as evidenced by a 2014 PRCAN survey. There is a surge in the number of young undergraduates interested in working in PR, and an interesting increase in the number of foreign agencies interested in doing business here. In Nigeria, the country with Africa’s highest GDP, highest Internet penetration and highest population, at least two affiliations have been announced in the past six months. Burson-Marsteller has partnered with a leading Nigerian agency, CMC Connect while Fleishman Hillard only recently signed an affiliation with Mediacraft Associates LTD. Bell Pottinger has collaborated on project with BlackHouse Media while Edelman last week paid a working visit to Sesema PR in Lagos.
As the quality of service is improving and new ideas are helping the profession rebound, regulators Nigerian Institute of Public Relations (NIPR) and Public Relations Consultants Association of Nigeria (PRCAN) are working to step up industry governance, kick out quacks, provide resources for training and development, and ensure certified practitioners in public service achieve chartered status like their colleagues in accounting, human resources and medicine.
But I suspect recent happenings may make all the work of the past few years come to naught. Foreign agencies are opening shop in Nigeria without recourse to NIPR or PRCAN. Those who are not physically here are getting and executing briefs from their base in Europe and America. Public and Private organizations are patronizing PR staff and agencies not certified to practice by NIPR, nor accredited by PRCAN.
The recently formed Experiential Marketers Association (EXMAN) is as we speak, setting up policies and procedures to sanitize and regulate their practice, hoping to curb falling standards and ensure a system that can help clients tell the difference between quacks and professionals.
Since our agency BHM was inducted into PRCAN on November 23, 2013, I have been part of several meetings where standards have been discussed. The association has spent time engaging with clients and employers, travelling round the world to see what is happening elsewhere, partnering with Holmes Report, ICCO, APRA, etc for training, data exchange and resources, while developing a masterclass programme that continues to receive praise.
NIPR was established in 1963, and chartered in 1990 by Decree No 16 to regulate the practice of public relations and monitor professional conducts through an established code of ethics and professional conduct regime. The law stipulates standard academic and professional qualifications for admission into the institute. A 22-man governing council elects the president every two years.
PRCAN was established by an NIPR byelaw of 1993. The association was also registered as a not-for-profit organization in 2007. Just like NIPR, PRCAN was set up to promote the professional practice of public relations in Nigeria.
As both organizations work to ensure that individuals and organizations that are not certified do not parade themselves as professionals, there has been a vehement attack on both bodies and their executives, by those – as I said earlier – who should be working to develop an industry from which they profit.
Having followed the discussions around NIPR and PRCAN’s letters to Guinness Nigeria and MTN requesting they do not work with non-accredited agencies, and having followed media reports on the matter, I am convinced the reputation of our entire industry is being dragged in the mire, by this unnecessary campaign. NIPR and PRCAN are not being unrealistic in their stand that having won PR accounts already; the agencies concerned must regularize their papers with the associations. The request, I am assured by PRCAN excos, is not for their contracts to be terminated, but for them to do what is appropriate and sort out relevant memberships. I do not think it is too much to ask from agencies actually working in public relations and representing clients who themselves mostly identify with relevant associations – be it NIPR or APCON or PRCAN.
To do otherwise, and instead embark on a war against NIPR and PRCAN is, to put it mildly, bite the finger that’s feeding you.
We have bigger battles to fight as an industry. It’s time to get together and put in the work required to guarantee our future. If we continue to put personal interests, ego, and sentiments ahead of the industry’s interest, it will remain impossible for us to build the kind of ecosystem that can ensure PR does not die a painful death.
Yorubas say it well: “Ehinkule l’ota wa. Inu’le ni aseni ngbe”.
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